Michael Turner
2/5
I WAS impressed at one point. That is now past-tense after poor after-sale service.
In February 2020, I had an exam with a wonderful Dr. Brooks and a very helpful store manager, Jesse. On February 5, 2021, I came to the store to report light scratches on my scratch resistant lenses. Immediately, the gentleman attending the store was dismissive.
I explained I’m very careful with glasses care and cleaning, wetting the lenses first, using liquid antibacterial soap, shaking off water drops and then drying with a clean microfiber cloth. I use my old glasses for yard work.
The attendant “had to make a call”, which was to the owner at another store. They chatted and the attendant told the owner, “I’m not going to say THAT”. I construed that as some snarky reply from the owner. After the call was over, the attendant turned me down FLAT, saying my coating has no warranty. From start to finish I felt as though they considered me a grifter. The attendant was condescending, implying I’m at fault.
I try to support small businesses whenever possible, but this has convinced me to return to a place that stands behind their products and warranties.
