Optica - Houston Galleria - Houston, Texas

Nari Ward

I was visiting Houston from out of town and decided to do some shopping. The store has some good designer brands. After ordering my frame and giving them my prescription glasses numbers I expected it would take a longer time since I asked if it could be sent to my out of town address. After three weeks of not hearing from them I decided to follow up with a call. They said the prescription lens was done incorrectly by their outside vendor and it would need to be done again so it would take another two to three weeks. I decided to wait since I really liked the design they offered. However a few days later I received a call telling me my glasses will be shipped, much earlier than previously stated. After getting the glasses I put them on and immediately realized they were not fitted for my prescription. This experience was so frustrating I decided to get the frame re-lensed to fit my needs. So disappointed and frustrated with their service and lack of interest in doing a quality job or informing customers of issues. Lost a great deal of time and money it’s a wonder this company is still in business. They won’t be soon that’s a guarantee.

Victor Usen

I’ve never worn glasses before & was looking for some high end frames so I went into optica galleria with and the guy working seemed uninterested in trying to sell or help with anything. Store was empty btw. They even had the high end glasses that I wanted but I decided to get them online instead since the guy was giving good service. When I received my frames I wanted give optica galleria a 2nd chance and get my lenses prescription from here for my frames. I called with some questions about pricing and process of the lenses switch because I’ve never worn glasses before and the guy made me feel dumb for asking questions so I went to the eye gallery instead and paid $150 more than what I would’ve with optica galleria & I have no regrets bc the service was 10 times better. Congrats guy at optica galleria you played yourself.

Junaid Virani

Lazy SA. Just called to ask about stock on designer sunglasses and models available to know if it was worth coming in and SA said 10-15 models were too many to relay over the phone.

Daniel Ramirez

I just walked out of this store with an all too familiar feeling. The store employee rushed me as I was trying on various pairs of sunglasses, and he was careful to always grab each pair before handing me another. He also kept the case closed and didn't really try to sell me anything. He was dismissive of my questions and seemed disinterested. It was almost like he thought I was going to steal something and thought I wasn't worth his time. Almost.

I was specifically looking for Dita sunglasses. These are a bit harder to find than say a pair of Ray-Bans, and I had been looking forward to trying on various pairs. I will be buying directly from Dita instead.

Vamsi Reddy

Raciest store in galleria where the employee is making it feel like an Indian origin guy can’t touch anything. Very dissapointed the way he treated me

Mark Fisher

The best place to get glasses in the city of Houston. You get what you pay for.. Buy the best you can afford

Louie Arevalo

I spent $2k on glasses. I will never return to this location. The service was extremely awful. Super disappointed in this company and the level of attentiveness to customer service. No matter what you spend you should expect at least some professionalism. So many things went wrong but the worst part is they could care less if the customer is happy, satisfied or not. I rarely write bad reviews but in this case I would go anywhere else and recommend anyone who needs designer eyewear to go elsewhere.

A never returning patron.

Altina Smith

I had the displeasure of dealing with Tony today. I called and asked which level of the mall the store was on after having a hard time locating and he was rude and unhelpful. It's on the bottom floor if anyone else ever needs to know but if it were me, I'd take my money somewhere else.