NY Optometry Contact Lens Service, PLLC - New York, NY

Allie Nelson

Called to make my appointment at the 1080 5th Ave location. They looked up my insurance and told me they took it, told me the costs. Got to 89th and 5th only to be told they don’t take my plan despite the office looking my plan up by my name when I made the appointment. Receptionist just stared at me blankly after telling me this, offering no help or instructions. Took me an hour and a half to get there for an appointment that never should have been confirmed in the first place. This place is a joke.

killcitystatic

The Manhattan receptionist is incredibly unhelpful and unpleasant to deal with. She is meant to assist in putting in/taking off contacts. While I was removing my scleral lenses for the first time in-office, I had trouble removing the lens in one eye, and I asked her the right way to remove it. She told me to just keep pulling at it until it came out, and then walked away. I kept pulling on the plunger and did not want to force it, but I could not get any assistance, and the plunger was still in my eye. The lens did not pop off until after I felt my eye pulling forward out of its socket which felt extremely unpleasant and abnormal, and definitely was not the correct way to remove it. Shortly after this, my floaters became more progressively numerous and prominent in that one eye, which has been very disturbing.

On the phone and in-person, she does not have the patience or capacity to correctly explain billing and other procedures, and takes on a negative, unwilling-to-help attitude with patients.

Bethany E

Sweetest staff I’ve ever seen! Both doctors on staff are extremely personable and are always willing to answer a million questions to help you understand what’s going on! I will most definitely be coming back!!