iLook Eyewear - New York, New York

Jojo Xiaojing Huang

I recently spent several days in New York and needed to get my eyes examined and pair of sunglasses with degrees. I found this fantastic eyeglass shop, and I must say, it's the best experience I've ever had with eyeglasses. The eye examination was thorough, and they shipped the glasses to my address. The new eyeglasses are incredibly comfortable, almost like my natural eyes. I'll definitely visit again for another pair of glasses for work the next time I'm in New York.

Lissan Teh

My family have been a customer of ilook for more than 5 yrs. It is the best optician I have experienced in NYC. When I visited ilook, Erwin was the guy who took excellent care of us, he always go above and beyond to help us out no matter how big or small the issue. This place is super clean, beverages and snacks available at all times, bathroom and waiting area are always impeccable, the variety of frames they have available are from basic to high end designer, they have them all. If you can't find what you want at the store, they will go out of their way to try to find a specific design or model that you are looking for.
I am writing this review now bc my new insurance is OUT OF NETWORK and I am so sad that I have to go elsewhere bc of that. The coverage is not the same at all for in network and out of network. Now that I have to shop for a new in network optician, I am so grateful and thankful that I was in ilook care for the past so many years. I'll always cherish the excellent service that Erwin provided us. Thank you to all the staff for such rare excellent customer service and I will be back for sure when the insurance changes again 😛

Meha Boo

They like to sell the Shamir brand, which is made in Israel and not too enthusiastic about essilor. It could be because they make more money from Shamir. It would be better they really think for their customers rather than their pocket. Hoya is actually better designed for Asians due to Asians' facial features, and there is a higher chance you would see better with it and for less money if you are Asians, but they don't sell it at all. You simply have limited options here.

Nga

Very please with this eyewear place! Been looking for glasses for my mom for the longest and immediately Steve, our sale person, picked not only one but two.

I definitely recommend this place, great customer service with no pressure added. They also give a two weeks exchange should you change your mind.

J L

The service here is really great. The staff are knowledgeable and help pick the frames best for your face shape. They have many great options for asian faces.

Man Asura

有病你就去看醫生喇！

較早前我在i-Look配了第一對鏡片：之後笫二對我很自然地也到i-Look配，可當我配第二對鏡片時i-Look卻經過數次的改動因而鏡片出現了一點刮花的痕跡……。
「當然：出現任何問題若沒有確的證據客戶與店家也不會承認責任這點就不必糾結了」！

鏡片經過改動的原因是：i-Look第一次把眼鏡交給我時菱鏡造得並不理想：為此他們多收我七十美元然後為我重新再造、第二次鏡片造出來後卻又不適合我的鏡框須要一再重新打磨、第三次眼鏡造好了：但因兩鏡片的影像未能100%完全重疊故此情況跟未有改動前相差不遠，這時我要求i-Look造回當初我跟他們說的那樣：「即用菱鏡矯正斜視的問題並把右眼的遠視稍為拉近一點：然後再把左眼的近視稍為推遠：這樣我不但遠近也能兼顧且看電腦也不會出現影像重疊的問題」
但i-Look方面說我已用了一次改動的權利沒法為我重新再造：且還建議我見一個他們認為很是專業的眼科醫生……。
可問題是你們判斷錯誤因而眼鏡才須要回廠重造：怎能因你們的錯誤而把責任推到我的身上且還讓我見什麼專科醫生？這不就等同「我買了一件爛貨要求店家更換：可店家卻說 “貨物出門恕不退換”：且還說 “你有病就去看醫生喇”！」情況跟這有何分別？！
「當然：他們的態度並沒有那麼惡劣：祇是他們沒法為自己開脫把問題歸咎到我眼睛的毛病上去而已，但若我眼睛沒有問題我還需要跑來配眼鏡嗎」？！
當初我要求他們為我造出我的眼鏡來時：他們卻以他們的專業來否定我的要求：而那時我也因相信他們的所謂專業才沒有堅持，但他們第一次判斷錯誤沒能造出切合我需求的菱鏡來還多收我七十美元為我重新再造、第二次也因他們判斷錯誤鏡片與我的鏡框不能配對故此又得要重新再造、第三次眼鏡造出來後鍍膜卻被刮花：這種種問題也是因他們判斷錯誤所造成的，他們浪費了我不少時間現在竟還把責任歸咎於我？！

那天我在i-Look與他們爭論了長達一個多小時也苦無結果：其後他們其中一名相信也有一點話事權的客服跑過來為我調整了一下眼鏡，雖然那並沒有什麼幫助：但總比祇會用嘴巴來解決問題或讓我去看醫生的強，且人家不給你重造你能賴著不走嗎？之後我便祇好回去嘗試再多花一點時間看看能否適應那眼鏡：不然待明年醫保更新了後便再配一副好了！……。

12/08/2023我沒待明年便轉換了另一家醫保公司，而事實那眼鏡我怎也無法適應，因我看電腦上較小的字體時會令我感到十分疲累：因此我便再到i-Look讓他們為我重新配一副我當初要求的眼鏡來……。
「i-Look既然有這許多問題為何我仍要跑回那裡配眼鏡？！
原因是我之前買了他們的禮品卡：有二百多美元的餘額在他們那裡，若不使用的話便會浪費掉，且問題主要是出在第二副眼鏡上：若這次我堅持他們配出我要求的眼鏡來應該不會出現太大問題，假使真的出現問題：那就是我自己判斷錯誤：那我便應該為自己的無知而承擔所有責任」！
但當我進入i-Look時：我卻被之前接我訂單相信是i-Look其中一名老闆噴得一面是屁！
「但他一直強調他不是老闆：而我的訂單他背後的老闆卻十分重視因而一直督促他要認真處理我的訂單……。
但我不認識他的老闆也從未見過他：且我也不是什麼大客戶他的老闆怎會特別重視我的訂單」？！
他噴我的原因是因他看了我發到Google的點評：他不斷重彈舊調並反反複複的說他們因重視我的訂單而花了不少時間並細心為我處理：現在他們不但得不到應有的回報反卻得到一個負評！

唉，其實我寫的所謂負評也是出於善意的，因我是希望他們看了我的評論後知道問題在哪而有所改善：改善後我也會按著他們的實際情況而給他們加分的！
可相信那也是老闆的客服這樣噴我明顯他並未意識到自己的問題反以種種沒有根據：祗是單方面說什麼認真處理我的訂單然後便認為自己這就有理的來噴我……。
「一般沒有根據的說話我們盡量不要多說：免得人家認為我們把他當作是三歲小孩般的來胡弄：或自己給人家的感覺祇有三歳小孩的智商」……。
之後他還說：那七十美元是什麼什麼並沒有多收我的！
當然：你說什麼如何重視我的訂單可以完全沒有根據，但你要多收我的費用怎樣也能計算出來，但不是你愛怎樣算就怎樣算：都是你說了算的，因我也懂得貨比三家的，我到別家同一等級的眼鏡店三百七十五美元便能配到一副同樣質素的眼鏡來：而你們卻收我四百多美元……。
及後那客服還說：要是你認為我們多收你費用：那我們可把那七十美元退還給你，但因你之前的兩副眼鏡我們前後找了四名醫生給你驗眼也沒能做到你的要求：你的生意我們著實是沒法做了！

那客服一再重提舊事：這時我也祇好反駁他說：之前為我做白內障手術的那診所不也找了四名醫生：加上我到外找的那個五名醫生來看我嗎？但結果怎樣？結果不就弄得我現在兩眼也沒法平衡且配眼鏡也這樣麻煩嗎？！
當然：最後因我沒有要求那客服退還七十美元給我故此他便不管那些醫生而願意接我的訂單了……。

現在他們也願意為我造出我所要求的眼鏡來：故此我便在他們那裡再配第三副眼鏡，但這次他們說因我之前是拿醫保公司的錢來配眼鏡的：所以眼鏡出現問題他們便能為我重新再配，可現在我的眼鏡是醫保公司承包的：若眼鏡造出來後不合適的話他們是不能為我重配的，祇是現在這副眼鏡祇須醫保公司承包的三百美元即可：我是無須補貼任何費用的了！
呃，這樣說來那我之前多給的費用不就變成購買保險的費用嗎？但這保險費也太貴了吧！？再說：我問過別家眼鏡公司：若眼鏡造出來後不合適的話他們也會重新為我再造而費用也就之前說的三百七十五美元：那現在i-Look的收費是貴還是便宜？！

回想我配第一副眼鏡時：那客服跟我說：他們現在給我的是一副臨時單層鍍膜的眼鏡來的，這眼鏡是給我試戴的，若試過合適的話：他們才正式為我造一副多層鍍膜的眼鏡來，結果我試完那眼鏡後他便說：這己是正式的了……。
唉，我就知道沒有這樣的好事……，因我那眼鏡第一次造出來後並不合適且已過了六個月的試用期：他們為我重造祇是酌情處理而已，就因這樣我曾給他們滿分，但我是一個有要求的人：要麼你就不要為我重造這我也無話可說、要麼你就造一副之前我要求多層鍍膜的眼鏡來給我！
他們的初衷本是好的，但之後他們為了折省一點成本便將貨就價且說話不算數：結果便讓自己吃力不討好……。
過程中我當然會問那客服不是說好了現在這眼鏡試完OK便給我再造一副多層鍍膜的嗎？可那客服卻吱唔以對且之後他為了淡化我的要求竟說單層鍍膜跟多層鍍膜其實分別並不太大企圖否定多層鍍膜的作用！
天啊！他也知道我是做攝影的，我怎會不知多層鍍膜的重要性？且所謂高級鏡片不外乎就是多層鍍膜及鍍膜造得如何，他為了推卸責任竟否定他們一直推薦給客戶的高級鏡片希望能矇混過關……。
當然：我雖是一個有要求且也比較執著的人，但我也懂得一點人情世故知道什麼叫 “得些好意須回手”的，我不想咄咄逼人或強人所難：為此之後我還替他打圓場說：反正我的醫保也將到期：若這眼鏡不太合適待我醫保續期後便重新再配一副好了！但結果第二副眼鏡卻……，就因如此這次我便再也不管他們：堅持讓他們為我造一副當初我要求的眼鏡來，結果眼鏡造出來後一如我想像般的那樣：影像雖有重疊但既能看遠也能看近：且看電腦時可忽略重疊的影像不致像第二副的那樣產生混淆的情況，雖然第一及第二副眼鏡影像沒有明顯的重疊：但第一副祇能看遠不能看近：就連超市的價錢牌也沒法看清、第二副看電腦細小的字體時會產生混淆因此那兩副眼鏡也都廢了！假若i-Look當初祗按我的要求為我造出我目前的眼鏡來：那我之前的兩副就不用配了！
但現在或許我還要配第四副眼鏡，因現在這副眼鏡配出來後鏡片比之前的兩副要厚因此會貼著臉部，i-Look解釋說這副眼鏡不是他們合作的那廠商造：而是醫保公司指定的廠商造的：因此他們也沒法控制質量……。
但下訂單前我曾問那客服：這眼鏡的質量「鍍膜包括鏡片」是否跟我目前的這副一樣？那客服說是，可現在……。
唉，一副眼鏡竟能配出四副來：這可真謂世界奇聞了！幸虧有醫保公司為我出錢：不然……。

Emma Shah

I have been going here since I moved to NYC in 2018. Truly the BEST service. Super kind, attentive, prompt staff. The best part? The doctor and staff never push purchases onto you. They’ve also price matched my contacts that I used to order from a big box store. And shipped it to me for free. This is the kind of service you never see anymore-I love ILook Eyewear!

Wai Lin M

A+++ customer service by Ervin! Extremely professional, super knowledgeable and went above and beyond to help me. Ervin helped me check my insurance and they definitely gave him the run around but he never gave up. Even upon discovering that I was out of network and my insurance did not cover services at this location, he still helped me get the information I needed to ensure I’m able to find another provider that would take my insurance as I had experienced pain in my eye. As a result of Ervin’s attentiveness, compassion, and care for patients, I decided to pay out of pocket for my eye exam because I trusted this business. I will definitely recommend to all my friends and family. THANK YOU to ERVIN! Keep up the great work. I hope the iLook Eyewear business owners see this review and recognize they have a stellar employee on the team!